Lionsraw  – Terms & Conditions

Lionsraw – The Raw Foundation is a registered charity in England and Wales (no 1124963) and if you wish to see confirmation of our charitable status please use the UK Charity Commission website link below. Lionsraw is also registered in the USA – US charity 501c3 (no 47-1385769).


This website will also give you full details of the conditions that we must abide by to maintain our charitable status.

We request that all volunteers are fully aware of the nature of the project and country they are visiting before arrival by reading information supplied by Lionsraw on our website and other materials easily found on the internet. We request that all applicants agree that the amount paid for a volunteer placement is acceptable before making their booking.

We recommend that you research other volunteer organisations to compare the services we provide and our costs before applying. We are a non-profit charity organisation and therefore keep applicants fees to the minimum possible whilst maintaining a high standard of service and substantial donation levels to the projects we work with.

Project information must be used as a guide only, changes may occur in hours worked, volunteer duties or accommodation to allow the projects to be flexible.

By making an application for a volunteer placement you are deemed to have agreed to all the terms and conditions in this document without exception. All bookings are deemed to be subject to and governed by the Laws of England and Wales no matter what the nationality of the volunteer.

the third half

The third half is a Public Benefit Corporation (PBC) headquartered in the United States which specializes in socially-impactful, sport-based travel programs. Lionsraw UK is working with the third half to facilitate the program design and payment system for this Legacy Tour. The third half is not responsible for any aspect of the delivery of this Lionsraw Legacy Tour and cannot be held responsible for any activity within the program, nor any changes to the advertised program, including, but not limited to, cancellation at any point by Lionsraw UK. 

Legacy Tour Fees

We reserve the right to make changes to the suggested Legacy Tour Fee amounts payable or correct any mistakes in published prices at any time prior to you making your deposit payment. Due to currency fluctuations, Lionsraw reserve the right to alter the placement fee to ensure no losses in real terms occur.

Payment terms

A deposit of UK£250 / US$275 is required within 7 days of acceptance of your application to join the tour if booked before March 1st 2020. The remainder of the payment is required in equal instalments as listed below:

$275 deposit on or before February 29th 2020 followed by instalments of 4 equal payments on the 30th day of each following month

$600 deposit on or before March 30th 2020– followed by instalments of 3 equal payments on the 30th day of each following month

$850 deposit on or before April 30th 2020- followed by instalments of 2 equal payments on the 30th day of each following month

Overall 2020 Legacy Tour Costs

Sign up by Feb 28th: US $2,795

Sign up by March 31st: US $2,995

Sign up by April 30th: US $3,195

Failure to make the balance of payments in line with the agreed instalments may result in the loss of your placement and deposit without exception.

If your placement starts in less than 10 weeks from the date of your booking, payment in full is required within 7 days of acceptance of your application.

Cancellation by the volunteer

Cancellation refunds are only available if requested in writing by e-mail at least 10 weeks prior to the start date of your placement, this is due to the fact that we make a financial commitment to the projects before your arrival. Your deposit is non-refundable under any circumstances.

Depending on the reason for cancellation you may be able to claim on your travel insurance, minus any excess they may impose. All claims must be sent directly to your insurance provider and not to Lionsraw.

Lionsraw can take no responsibility for curtailment or cancellation of a placement by the volunteer as a result of any circumstances not directly related to services provided by Lionsraw and covered by the Legacy Tour Fee.

Cancellation by us

If the Legacy Tour is cancelled by Lionsraw before your start date then a full refund of your fee will be made. In the event of such a cancellation, Lionsraw is not liable for compensation related to any other costs associated with your trip, including, but not limited to flights and other travel costs.

If for any reason beyond our control the Tour is cancelled after commencement then a percentage refund will be made depending upon the time left at the Tour project. Refunds will be paid within 90 days of confirmation of cancellation. Lionsraw is not liable for any mistakes made by our partner organisations.

Placements are not guaranteed until a payment has been made and a confirmation email has been sent.

Any refunds made by Lionsraw will be via a direct bank transfer to the volunteer’s bank account.

Changes to your programme

In the unlikely event that a volunteer is unable to take up their placement on their chosen Legacy Tour for reasons which are beyond our control and are not included under “Force Majeure”, we will endeavour In such circumstances to find a replacement placement but we cannot accept liability or pay compensation.

Events beyond our control may make the operation of our programmes and tour impossible (strikes, protests, flight cancellation, climatic conditions, overbooking by hotels and airlines). In this situation we will suggest possible solutions and try to operate the planned programme. Any extra costs incurred in this situation will not be covered by Lionsraw.

Child Protection Policy

All staff and volunteers that work at children’s or community projects are required to undergo a background check. Volunteers who fail their background check are entitled to a full refund of monies paid to Lionsraw.

Child Protection Policy

Code of conduct

The Lionsraw code of conduct requires that volunteers and staff must:

  1. behave honestly and with integrity, act with care and due diligence and treat everyone with respect and courtesy, and without harassment or discrimination
  2. comply with the Lionsraw Child Protection Policy where applicable and comply with any lawful and reasonable direction given by Lionsraw or project staff
  3. maintain appropriate confidentiality in your dealings with any member of staff, volunteer or persons representing Lionsraw or our partner projects, and in regard to any information that may be shared with you in the course of your work with Lionsraw or our partner projects
  4. disclose to Lionsraw management any involvement, formal or informal, with any other professional or charitable organisation or NGO whilst you are working with or for Lionsraw, and take reasonable steps to avoid any conflict of interest, real or apparent, in connection with your work with Lionsraw
  5. not provide false or misleading information in your application for work with Lionsraw
  6. use provided resources in a proper manner and not make improper use of:
    – information gained whilst working with Lionsraw or a Lionsraw partner project
    – your duties, status, power or authority in order to gain or seek to gain a benefit or advantage for yourself or for any other person
  7. behave at all times in a way that upholds the Lionsraw values, our integrity and the good name of Lionsraw and our partner organisations, and to never behave in such a way that may bring the Lionsraw name into disrepute
  8. comply with all the rules of any Lionsraw partner project you work with as part of your role with Lionsraw
  9. pay for any damage you may cause at any partner project or at Lionsraw’s offices
  10. respect the culture of the country in which you are based, refrain from engaging in any religious or political preaching, proselytising, or demonstrating, and to respect locally acceptable standards of dress code and public personal conduct
  11. respect all local laws and regulations of the country in which you are based. In addition, gross misconduct will be considered to have occurred if your actions may jeopardise the functioning or good name of Lionsraw or our partner organisations in any way. Gross misconduct is considered as but not limited to:
    – Physical violence, Excessive alcohol consumption, drug abuse, deliberate damage to property, theft or fraud
    – Negligence which causes serious consequences for Lionsraw or partner organisations
    – Breaking the laws of the country in which you are based whilst working with or for Lionsraw, even if it is not an offense in your country of origin

Volunteer dismissal

If the volunteer is considered to have committed gross misconduct or any serious breach of the Lionsraw code of conduct occurs, the volunteer may be removed from the project. This will be effective immediately and no compensation or refund will be forthcoming in these circumstances.

Accommodation and Transport

Due to the nature of the countries in which our projects operate, the standards of accommodation and hygiene may, in some cases, be below Western standards. There may be occasions when specified accommodation may change at short notice due to circumstances beyond our control. Lionsraw will provide alternative accommodation of similar standard in this instance.

Lionsraw use local transport for our volunteers which may be very different to your home country. Public buses, tuk-tuks and shared taxis are common and the most efficient and economical ways to get around. We do not usually use private tourist transport as the cost can be considerable and detracts from the experience of being a volunteer and part of the in country team, although this may be provided as circumstances dictate..

Travel insurance

Lionsraw considers comprehensive travel insurance, provided by a well established company, to be of an absolutely essential nature. Please do not forget to take all documentation provided by your insurer with you when you travel. Travel insurance should be purchased upon confirmation of your volunteer placement, you must declare to your insurer the nature of your volunteer work.

It is a condition of booking for this project that all volunteers have a valid travel insurance policy to cover the entire duration of their trip which extends to include volunteer work. If you are unable to provide documentary evidence of a valid insurance policy on request, your booking may be cancelled at the sole discretion of Lionsraw without any refund.

Health and medical consent

Visit your doctor for your vaccinations, tell your doctor where you will be going and that you will be working with children and / or animals, you can then discuss the vaccines required. Some vaccines can take months to become active so please consult your doctor at the earliest possible opportunity.

It is each volunteer’s responsibility to ensure you are fully informed about any possible health risks you will be taking when attending one of our projects.

By agreeing to these Terms & Conditions you agree that Lionsraw or project staff can give consent for you to be treated if you are unable to give that consent for yourself due to your medical condition.

In country safety

We advise that all volunteers follow the up to date information and advice from their own country’s government regarding safety while travelling abroad. Here are some links to government foreign travel advice.

United Kingdom


United States of America


Working with Children and Animals

Lionsraw only operates and partners with responsible organisations that align with our charitable objectives. At our projects and partner projects the charitable objectives always come first and the volunteers assist the projects in achieving those objectives. Activities vary depending upon the time that volunteers are present at the project but will always be part of the long term objectives of the project. We do not partner with irresponsible projects that are set up as businesses or encourage contact with wild animals or use animals as photo opportunities for tourists. We do not partner with irresponsible children’s organisations, only those that align with our objectives and that have robust child protection policies.

Visas and flights

You are solely responsible for arranging all your visa and transportation needs related to participation in the Legacy Tour. We will not be held liable for your being refused access to any country or transportation due to failure by you to obtain the correct documentation.

Lionsraw and partner organisations will not be responsible for any extra costs incurred due to flight cancellations or delays.

Force Majeure

Lionsraw will not be deemed to be in breach of these terms and conditions in the case of Force Majeure. We cannot accept liability, pay compensation or meet any additional costs or expenses of the volunteer in these situations. This is any circumstance beyond the control of Lionsraw which results in us being unable to provide the services we have agreed to supply. This is defined as, but not limited to, War, the threat of War, acts of God, terrorist attacks, civil unrest, nuclear accidents and government acts.


By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions for that donation.

We will use any donations at our discretion but within our stated charitable objectives. Your donation will only be used for a specific purpose if agreed by both parties beforehand. Contact Lionsraw for refunds within 14 days of making the donation and a full refund will be made to you.

When you set up a regular donation you will be scheduling a series of donations to be made on the day of the month that you choose until further notice. You agree that these Terms and Conditions will apply to each of the donations in that series.

By confirming that you wish to proceed with a regular donation you authorise our payment service provider to request funds from your payment card or Paypal account on the day of each month that you set.

To cancel your regular donation please contact us or your own bank. We reserve the right to amend these Donation Payment Terms and Conditions at any time. These Donation Payment Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

How we spend monies received

As a UK Charity, Lionsraw is transparent about how we spend money received by the charity. Our accounts are independently audited yearly by a UK Charity Accountant. The audited accounts are where required posted online on the UK Charities Commission website. Lionsraw is a non-profit organisation and the Directors of the Charity are volunteers and cannot make any financial advantage from the charity. All monies spent by the charity must be in accordance with our Charitable Objectives.

As a UK charity, we are only allowed to publish and provide financial information that has been independently audited by a UK registered accountant. This is to ensure that the highly regulated charities only provide 100% accurate financial information to donors.

Our accounts are audited each year.

As a UK Charity, we are committed to keeping our admin fees to a minimum, ensuring that as much money as possible goes towards achieving our charitable objectives and not administration costs.

Complaints Procedure

The nature of volunteering means that occasionally things do not go as planned. Our in-country teams and partners will always do their best to mitigate against any adverse circumstances. By agreeing to our terms and conditions you agree to take all necessary steps to notify our staff and partners of anything you are dissatisfied with at the time in order to give us the opportunity to put things right before it is too late.

In addition we have a formal complaints procedure in the unlikely event that you feel your placement is not up to expectations.

Agreement & Waiver


I will be serving in a LIONSRAW program as a short­‐term participant. It is my understanding that serving in this program is voluntary. Because I have chosen to participate, I am signing this Insurance Coverage, Release of Liability, and Consent to Medical Treatment form.


I understand that I will work with Lionsraw in obtaining travel medical insurance, including evacuation and repatriation, for the time I will be serving in Lionsraw programs as a short-­‐term participant. I also understand that Lionsraw strongly recommends I have full health insurance coverage in the country of my origin that will remain in effect during my service with Lionsraw. Lionsraw does not provide health insurance, disability insurance, worker’s compensation, travelers’ insurance, emergency evacuation coverage, life insurance or other insurance coverage for injuries, illnesses, property damage or loss, or death that I may experience during my participation in this program with Lionsraw as a short-­term participant.


During my short-­term service with Lionsraw, I will be traveling outside my country of origin. I acknowledge now, prior to my participation in this service, that there are certain risks associated with domestic and international travel, including by way of example, airplane and vehicle accidents, hijacking, kidnapping, piracy, and other criminal activities. In addition, I acknowledge that, while preparing for and engaging in activities at home and abroad for Lionsraw, there is a risk that I may experience accidents, disease, illness and inadequate medical care. I understand that there may be other risks involved in my participation in short‐term service of which I may not be presently aware.

By signing this Release of Liability, I expressly assume these risks, whether such risks are known or unknown to me at this time. I further release Lionsraw, its employees, short-­‐term participants, agents and representatives from any claim that I may have against them as a result of physical or mental injury incurred during the course of my preparation for and participation in the program. This release of liability shall include (without limitation) any and all claims that I may have against Lionsraw, its employees, short-­‐term participants, agents and representatives for their negligent acts or omissions in planning, carrying out or supporting the program and my short-­term service, or in seeking my participation. This Release of Liability is also intended to cover all claims that members of my family or my estate, heirs, representatives, or assigns may have against Lionsraw, its employees, short-term participants, agents and representatives.

In addition, I agree that if Lionsraw, its employees or short-­term participants, agents or representatives incurs any liability as a result of this Release or any part of it being declared invalid or unenforceable, or otherwise as a result of the filing of any of the claims described above, or a claim by a health care provider, emergency service provider, or other third party, I will fully reimburse, indemnify and hold harmless Lionsraw and any affected Lionsraw employees, short-­term participants, agents or representatives for all such liability.